Terms & Conditions

1. Introduction

Welcome to Carpet Cleaning Norwalk CA. These Terms & Conditions govern your use of our website and services. By accessing our website or booking our services, you agree to abide by these terms. If you do not agree with any part of these terms, please refrain from using our services.

2. Definitions

• "Company" refers to Carpet Cleaning Norwalk CA.
• "Client" refers to any individual or business using our services.
• "Services" refer to carpet cleaning, upholstery cleaning, stain removal, and other related services offered by Carpet Cleaning Norwalk CA.
• "Website" refers to our online platform located at [Your Website URL].

3. Services Offered

We provide professional carpet cleaning and related services for residential and commercial properties. Our service offerings include but are not limited to:

• Carpet cleaning
• Upholstery cleaning
• Stain and odor removal
• Rug cleaning
• Tile and grout cleaning

We reserve the right to modify or discontinue any services without prior notice.

4. Booking and Appointments

4.1 Scheduling

Clients can book our services via phone, email, or our website. We strive to accommodate preferred time slots, but availability is subject to demand.

4.2 Cancellations and Rescheduling

• Cancellations must be made at least 24 hours in advance.
• Failure to cancel within the required timeframe may result in a cancellation fee.
• Rescheduling requests are subject to availability.

5. Pricing and Payment

5.1 Pricing

Our pricing is based on service type, carpet size, and level of cleaning required. Prices are provided upfront based on the information given by the client. Any additional work required will be discussed before proceeding.

5.2 Payment Terms

• Payment is due upon service completion unless otherwise agreed.
• We accept cash, credit/debit cards, and electronic transfers.
• Failure to make timely payment may result in additional charges.

6. Customer Responsibilities

To ensure a smooth cleaning process, clients must:

• Provide accurate details about the carpet type and condition.
• Remove fragile or valuable items from cleaning areas.
• Ensure access to the premises at the scheduled time.
• Notify us of any special cleaning requirements or pre-existing damage.

7. Service Limitations

While we strive for excellence, some stains or odors may not be fully removable due to carpet type, age, or prior treatments. We will discuss expected results before commencing work.

8. Liability and Damages

8.1 Limitation of Liability

Carpet Cleaning Norwalk CA is not liable for:

• Pre-existing damage or wear and tear.
• Damage caused by improper carpet installation.
• Shrinkage or discoloration due to material composition.

8.2 Accidental Damage

In the unlikely event of accidental damage caused by our technicians, we will assess the issue and offer an appropriate resolution, which may include repair or compensation at our discretion.

9. Satisfaction Guarantee

We aim for 100% customer satisfaction. If you are dissatisfied with our service, please contact us within 48 hours so we can assess and address the issue.

10. Privacy Policy

We respect your privacy and only collect necessary information for service delivery. Your details are not shared with third parties without consent, except as required by law. Please review our Privacy Policy for more details.

11. Force Majeure

We are not responsible for service delays or failures due to unforeseen circumstances beyond our control, such as natural disasters, power outages, or extreme weather conditions.

12. Governing Law

These Terms & Conditions are governed by the laws of California, USA. Any disputes shall be resolved through mediation or legal proceedings in the appropriate jurisdiction.

13. Changes to Terms

We reserve the right to modify these terms at any time. Clients are encouraged to review our Terms & Conditions regularly to stay informed of any changes.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.